Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: stevealix on October 19, 2016, 07:29:32 PM

Title: Short Abandon Waiting - Where to find time
Post by: stevealix on October 19, 2016, 07:29:32 PM

Hello,

Can anyone tell me where to find what the actual time measure for "Short Abandon Waiting" is located. I know it is configurable, but I am unable to even locate where it is set and what the default might be.

Thank you,

Steven

Title: Re: Short Abandon Waiting - Where to find time
Post by: cavagnaro on October 19, 2016, 09:23:16 PM

StatServer TimeRanges

Enviado de meu E6633 usando Tapatalk

Title: Re: Short Abandon Waiting - Where to find time
Post by: n3vek7 on October 24, 2016, 04:10:13 PM

If it's for GI2 / GIM, look at the option agg-gim-thld-*