Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: armando.r on October 21, 2016, 06:12:39 PM

Title: License Manager not showing current count of licenses in use
Post by: armando.r on October 21, 2016, 06:12:39 PM

I get the following output for lmutil, I am interested in the last line. I know we have 78 licensed seats and was expecting the lmutil to display how many of those 78 seats are in use:

# /usr/local/gvp/license_manager/lmutil lmstat -a | grep -i total
Users of 3GP08253ACAA:  (Total of 25 licenses issued;  Total of 0 licenses in use)
Users of tserver_sdn:  (Total of 1 license issued;  Total of 1 license in use)
Users of tserver_tdn:  (Total of 999999 licenses issued;  Total of 0 licenses in use)
Users of tserver_iscc:  (Total of 999999 licenses issued;  Total of 1 license in use)
Users of cti_ha_option:  (Total of 999999 licenses issued;  Total of 0 licenses in use)
Users of tserver_ivr_max_ports_in_front:  (Total of 78 licenses issued;  Total of 0 licenses in use)

I read there is a tserver log which should have a log message like "[i]20004|TRACE|MSG_TS_COMMON_LICENSE_USED|Number of licenses in use %d out of %d available[/i]" but I have had no luck finding that log file. I am not even certain we have  a tserver running since I do not see it as a running process:

java -jar ems-rs.jar -app GVP Reporting Server
/lca/gda
/lca/lca
./multiserver -host host1 -app cfg_dbserver
./confserv
./dbclient_oracle dbserver.conf host1 0 on off 0 no 3600 0 0
./dbclient_oracle dbserver.conf host1 0 on off 0 no 3600 0 1
./multiserver -host host1 -app GF log_dbserver
./MessageServer -host host1 -app GF msgserver
./scs -host host1 -app GF scserver
./ssg -app GVP Supplementary Services Gateway
./sip_server -app SIP Switch
/license_manager/lmgrd -c license.dat -l /var/log/lmgrd/genesys_lmgrd.log
genesys.d -T host1 -c /license_manager/license.dat --lmgrd_start
/bin/sh ./ps_startup.sh -app GVP Policy Server
java -jar policyserver.jar -app GVP Policy Server

Any help would be appreciated as we are really interested in seeing/reporting that metric.

Title: Re: License Manager not showing current count of licenses in use
Post by: Dionysis on October 21, 2016, 06:33:23 PM

With that list of applications sip_server is your TServer.

By default I would expect the logs to be in the install directory for sip_server.  However, if you haven't configured the logging it's not likely to have enough detail to show you licensing status.

Title: Re: License Manager not showing current count of licenses in use
Post by: armando.r on October 21, 2016, 06:40:47 PM

Dionysis,

thanks for your response. I think that is what is happening. I found the sip_server.lms but it does not seem like the sip server is set up to load that file. I think it is reading from the common.lms file which is not as detailed.

Any guidance on how to set up logging to display license usage would be greatly appreciated?

Thanks,

Title: Re: License Manager not showing current count of licenses in use
Post by: catanirex on October 23, 2016, 05:22:34 PM

You can also count the number of agent extensions in CME  - thats how many SEATS you have and also how many seat_dn licenses SIP Server uses