Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: raza990 on October 23, 2016, 09:12:54 AM
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Dear All,
We configured WFM statistics for Chat. The statistics showing stats name in WFM portal but not showing any data.
As per logs, when WFM Data Aggregator request to open Stat eample WFM_CHAT_ENTERED then Stat server showing below error.
2016-10-23 08:38:44> Client: Message 'NewAPIOpenStat'
'OBJECT' 'StagingArea' (14)
'OBJECT_ID' 'Chat inbound queue'
'STAT_TYPE' 'WFM_Chat_Entered'
'VOID_VALUE' TKVList Length 30
'TimeProfile' 'WFM_Interval'
'TENANT_ID' 'Resources'
'NOTIFICATION_MODE' 'ResetBasedNotification' (3)
'INSENS_PERCENTAGE' 0
'REQ_ID' 574
'USER_REQ_ID' 2
08:38:44.423 Std 10040 Statistics specification error (client='dxb_wfm_da_b', request_id=574, user_request_id=2): 'Supplied Stat Type name not known on server side'
2016-10-23 08:38:44> Client: Sending message to dxb_wfm_da_b(908)
2016-10-23 08:38:44> Client: Message 'Error'
'STRING_VALUE' 'Supplied Stat Type name not known on server side.'
'LONG_VALUE' 19
'TM_LENGTH' 0
'TM_SERVER' 1477197524
'USER_REQ_ID' 2
'REQ_ID' 574
We verified Stat Server Jaav setting and its configured correctly. However, Stat server also have below stat in configuration under CME.
[WFM_Chat_Entered]
AggregationType=Total
Category=JavaCategory
Description=The total number of interactions
JavaSubCategory=eServiceInteractionStat.jar:OMQ Total Entered
MediaType=chat
Objects=StagingArea
Anybody have an idea ?
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Does StatServer hava java enabled and java extensions installed and loaded? Check startup logs
Does StatServer have a connection to InteractionServer AND InteractionServer a connection to StatServer? Java extensions requires connections both ways since StatServer ask Interactionserver (UCS, OCS etc) for that stat.
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Java 1.6 were installed and as per Genesys Stat Server does not support Java 1.6.
After usning Java 1.8, statistics working :)