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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gef Buneri on October 25, 2016, 07:22:24 AM

Title: [SOLVED] JumpToStrategy data migration to destination strategy.
Post by: Gef Buneri on October 25, 2016, 07:22:24 AM

Hi all, I've got 3 main questions about the function in object (switch to strategy properties block, in IRD):

1 - The interaction passes on other RP or remains on the main one, from where I invoke the jump? I mean, I should set a default destination on calling RP or on destination RP?

2 - How can I migrate values from calling strategy to destination strategy? attach/interaction/business data, or there is another method I can use?

3 - How the exit works, in this case? on exit, where the interaction will be?


Best regards,

Gef.

Title: Re: JumpToStrategy data migration to destination strategy.
Post by: cavagnaro on October 25, 2016, 11:15:20 AM

Call remains on same RP, you are just switching logic on that RP. Is like calling a sub strategy.
Attach data is the way.
Exit is exit...from that second strategy, there is no return to first strategy.

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Title: Re: JumpToStrategy data migration to destination strategy.
Post by: Gef Buneri on October 25, 2016, 11:37:32 AM

Thanx Cav.