Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kny on October 25, 2016, 11:28:00 AM

Title: Remove MyCampaigns from Genesys WDE
Post by: kny on October 25, 2016, 11:28:00 AM

Hi all,
I am trying to remove the MyCampaigns from Genesys WDE using the psdk but I am unable to do so. I read the iw developer book but i cannot find anything concerning the removal of MyCampaigns. Can anyone help me?

Title: Re: Remove MyCampaigns from Genesys WDE
Post by: cavagnaro on October 25, 2016, 11:50:27 AM

Explain what you mean...you can't remove Campaigns, you need to disassociate from the Agent Group assigned to the Campaign Group.

Title: Re: Remove MyCampaigns from Genesys WDE
Post by: kny on October 25, 2016, 12:12:56 PM

Hi Cavagnaro,
I am trying to customize IWS and
Its the MyCampaigns Tab in IWS that I need to remove. Is it possible using psdk?

Title: Re: Remove MyCampaigns from Genesys WDE
Post by: cavagnaro on October 25, 2016, 12:28:38 PM

You want to remove the Tab or remove the agent from a specific campaign?

Title: Re: Remove MyCampaigns from Genesys WDE
Post by: kny on October 25, 2016, 12:29:41 PM

remove the tab

Title: Re: Remove MyCampaigns from Genesys WDE
Post by: PeteHoyle on October 25, 2016, 01:33:38 PM

So just to clarify:

[list]
[li]The Agent will be handling outbound calls (if so which dialing mode(s))[/li]
[li]Even though the Agents are handling outbound calls you want to remove the MyCampaigns tab from the ToolbarWorkplaceRegion[/li]
[/list]

If so why do you want to do that?

Thanks,

Pete.

Title: Re: Remove MyCampaigns from Genesys WDE
Post by: caractacus on October 28, 2016, 08:09:15 AM

Do you specifically want to do this via pdsk?  Or just want to get rid of the tab?  I haven't tried this but I think if you remove the outbound role privileges in Genesys Administrator, specifically 'outbound - can use'  that should do it.