Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: maxtech on October 26, 2016, 05:25:18 PM

Title: Export PA Session Info: to get realtime OCS Stats
Post by: maxtech on October 26, 2016, 05:25:18 PM

Hi there,
  Is anyone aware of a tool that can fetch "PA Session Info:"  from OCS logs and populate on a webpage or Excel or something ... Basically GA monitor tap is useless and its not real-time also GAX is not fully developed for OCS 8.1/8.5

any help appropriated.

Title: Re: Export PA Session Info: to get realtime OCS Stats
Post by: caractacus on October 26, 2016, 07:15:27 PM

There is no such tool available from Genesys, so you would have to hope  that someone out in the community has written something, or write it yourself.  The difficulty that I could see with producing something to do this is that the output of PA Session Info can, and does, change without notice from version to version, and it differs depending upon dialing mode and outbound options.

Title: Re: Export PA Session Info: to get realtime OCS Stats
Post by: Fra on October 28, 2016, 07:16:04 AM

[quote author=maxtech link=topic=9929.msg45049#msg45049 date=1477502718]
Hi there,
  Is anyone aware of a tool that can fetch "PA Session Info:"  from OCS logs and populate on a webpage or Excel or something ... Basically GA monitor tap is useless and its not real-time also GAX is not fully developed for OCS 8.1/8.5

[/quote]

ha. what I have been looking for a decade.

Title: Re: Export PA Session Info: to get realtime OCS Stats
Post by: Overrider on March 13, 2017, 11:47:49 AM

I wrote an excel macro for parsing logs for pa_session_info section.
Anyone still interested?

Title: Re: Export PA Session Info: to get realtime OCS Stats
Post by: Kubig on March 13, 2017, 11:57:19 AM

I am using logstash for that, but the macro would be also useful. Please, share it if you can.

Title: Re: Export PA Session Info: to get realtime OCS Stats
Post by: Overrider on March 13, 2017, 02:24:49 PM

It's 300+ lines of code, so i'd rather attach it as file but don't see such an option. Am i blind or there's no attachments in this forum? ???
Is it ok to copy-paste 300+ lines inside a message?

Title: Re: Export PA Session Info: to get realtime OCS Stats
Post by: Kubig on March 13, 2017, 02:26:57 PM

Share it on any free storage and provide us with link please

Title: Re: Export PA Session Info: to get realtime OCS Stats
Post by: cavagnaro on March 13, 2017, 02:44:39 PM

[quote author=Overrider link=topic=9929.msg46339#msg46339 date=1489415089]
Am i blind or there's no attachments in this forum? ???
[/quote]

We don't allow attachs :( storage problem. You know, storage costs $$$$ and this is a free forum  8)

Title: Re: Export PA Session Info: to get realtime OCS Stats
Post by: Overrider on March 14, 2017, 06:51:15 AM

[quote author=cavagnaro link=topic=9929.msg46341#msg46341 date=1489416279]
We don't allow attachs :( storage problem. You know, storage costs $$$$ and this is a free forum  8)
[/quote]
Thats just as thought :)
Okay, let's try [url=https://docs.google.com/document/d/10l_WbGrQv1_82VTvzhHZjHWDRNVsKiS7ENFm7d5U3J8/edit?usp=sharing]google docs[/url].