Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Leonxxx86 on November 06, 2016, 10:42:30 PM

Title: Executives List
Post by: Leonxxx86 on November 06, 2016, 10:42:30 PM

Can someone please help? I have this strategy configured to show the executives number and I have the number added to the Transactions list, however when I call, IWS shows only call type not the number in the executives list, Is there something I need to enable in IWS option tab? Thanks

Title: Re: Executives List
Post by: nonny on November 06, 2016, 11:06:58 PM

CaseData and attached data items (names) match?

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Title: Re: Executives List
Post by: Leonxxx86 on November 06, 2016, 11:25:15 PM

Hi Nonny, Can you please explain what you mean by CaseData and attached data items? Thanks

Title: Re: Executives List
Post by: Leonxxx86 on November 07, 2016, 02:22:07 AM

I have imported the strategy but didn't save it, issue now fixed.