Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gef Buneri on November 10, 2016, 01:48:59 PM

Title: Original OtherDN overwritten by IPCS ID after jump to strategy.
Post by: Gef Buneri on November 10, 2016, 01:48:59 PM

Hi all, as in object, when using a strategy with jump to strategy block, the destination CTI linked to an extension DN, shows an IPCM port (6xxxx) as CallerID, instead of original CallingID number.


Any tip?

IRD 7.5, URS 7.5, TServer 7.5, Avaya CME 3.1, Siebel Gplus CTI.


Best regards,

Gef.


***EDIT***

Overwritten or lost value seems to be the "OtherDN" value; in the first call, the OtherDN is the ANI[], in the jumped interaction becomes an IPCM port (6xxxx).

Title: Re: Original OtherDN overwritten by IPCS ID after jump to strategy.
Post by: terry on November 13, 2016, 03:38:02 AM

Check what strategy(ies) do.
Strategy jumping by itself is logical operation and not able to affect any CTI parameter.
Other DN can be changed result of somebody (something) move interaction to another DN.

Title: Re: Original OtherDN overwritten by IPCS ID after jump to strategy.
Post by: Gef Buneri on November 15, 2016, 09:00:51 AM

Thanks Terry, I'll look in that direction.

Another doubt; there's a way to retrieve in URS the Calling Name value from h.323 CM3?


Regards.

Title: Re: Original OtherDN overwritten by IPCS ID after jump to strategy.
Post by: cavagnaro on November 15, 2016, 02:06:57 PM

Would be a TServer task, if TServer attach it somehow then you can grab it

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Title: Re: Original OtherDN overwritten by IPCS ID after jump to strategy.
Post by: Gef Buneri on November 15, 2016, 02:39:21 PM

Think I can't attach something from pbx to tserver/urs; was thinking about some tserver feature/option.

Title: Re: Original OtherDN overwritten by IPCS ID after jump to strategy.
Post by: cavagnaro on November 15, 2016, 03:30:43 PM

Check your TServer guide. If there is anything about h323

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Title: Re: Original OtherDN overwritten by IPCS ID after jump to strategy.
Post by: Gef Buneri on November 15, 2016, 03:38:25 PM

Yep, was looking there. I'll keep you informed.