Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: G.Line on November 10, 2016, 09:21:55 PM

Title: Pulse: Displaying WFM within IFrame widget?
Post by: G.Line on November 10, 2016, 09:21:55 PM

I am attempting to get past the loading screen in WFM through an IFrame widget.
My goal is to be able to access rep schedules, daily forecasts, adherence screens, and all the other goodies within WFM.

Using URLs for Dedicated Reporting Server and Web produce the same results - referencing a URL with and without logging does not seem to make a difference.

I don't see this issue metnioned in cust care...
Any help is appreciated.

Title: Re: Pulse: Displaying WFM within IFrame widget?
Post by: G.Line on November 14, 2016, 03:30:38 PM

.....Genesys followed up indicating this is not possible.

"I will check it on my side and ask for Engineering suggestions keeping in mind the integration with WFM is not yet supported."

-G.Line