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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: mikehardie on November 15, 2016, 09:11:45 AM

Title: Queue music with Composer
Post by: mikehardie on November 15, 2016, 09:11:45 AM

Hi we have a requirement to play dynamic prompts interceded with music whilst the agent queues for an available agent

We are using CUCM, Sip Server, GVP, Composer, etc

It is easy to play static music files but this results is music being restarted from scratch with each music loop - something that once experienced is never forgotten

Any one had this situation - how did you implement it?


Mike

Title: Re: Queue music with Composer
Post by: Tambo on November 15, 2016, 10:20:58 AM

http://www.sggu.com/smf/index.php/topic,7907.0.html

may help

Title: Re: Queue music with Composer
Post by: mikehardie on November 15, 2016, 11:01:26 AM

Another question

Has any one (successfully)  used a rtsp stream in composer?

Title: Re: Queue music with Composer
Post by: mikehardie on January 19, 2017, 10:45:25 AM

Solution

Perform Genesys article Knova Id: 12891

To convert you wavs to play under DSS download ffmpeg (avail on PC and unix) and convert using


ffmpeg -i <input.wav> -c:a amr_nb -ar 8000 -ab 12.2k -ac 1 -movflags rtphint <output.3gp>

Add the 3gp files to the Movies folder of DSS

Run perl streamadminserver.pl. Note you must run it as Administrator

Select the playlists option and created a new MOVIE
Name your playlist and mountpoint - end the mount point in .sdp
For the playmode select Sequential Looped - it will then run continuously
Added the 3gp files you have create and click submit
Click on the play icon for your play list and you are away.

You can check its working by running vlc and selecting Media->Open Network Stream. Enter the URL rtsp://<hostname>:554/<playlist>.sdp