Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gautham on November 15, 2016, 07:31:32 PM

Title: Question about outbound setup.
Post by: Gautham on November 15, 2016, 07:31:32 PM

Hi Team,

We like to know difference between single and multi tenant environment.

Where we need to deploy multi tenant solution?

For example we are having a client they are using Genesys solution for multiple location. In this scenario which one is best?

I like to construct Isolated Genesys architecture by location. One side issue won't be bother other side production.

Kindly suggest. Which one is best.

Title: Re: Question about outbound setup.
Post by: cavagnaro on November 15, 2016, 09:16:26 PM

It is more about configuration needs, accesses, security, etc.
If your company has 2 sites, is MultiSite, not Multi_tenant necessarily. Think a Tenant like a Company inside your company where each many rules and configurations which can't be shared among other units.

Title: Re: Question about outbound setup.
Post by: Dionysis on November 15, 2016, 11:08:44 PM

If you are a single company there's little to no benefit to a multi tenant architecture.  Personally I run a multi tenant environment, but we are a cloud provider so it's necessary for us.

Single tenant should always be the preference.