Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Jones on November 18, 2016, 01:51:42 PM
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Is it possible to create some sort of routing flow in Genesys that could handle sending an automatic reminder to either the sender or recipient.
Something like the following:
Send mail to XX@XX.com
Set a reminder by creating custom drop down menu or option in WDE
If no reply within XX hrs
Send auto reminder back to agent or agent group "No reply from XX@XX.com"
OR
Send mail to XX@XX.com
Set a reminder by creating custom drop down menu or option in WDE
If no reply within XX hrs
Send auto reminder back to XX@XX.com "You have not replied"