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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: 8isim on November 28, 2016, 04:16:45 PM

Title: CPN Options
Post by: 8isim on November 28, 2016, 04:16:45 PM

Hello again!

I'm trying to understand what the CPN options are responsible for? I read the manual, it seems these parameters are related to phone number format,  but still do not understand what exeactly they are responsible for.
Parameters of interest: CPNPlan, CPNPresentation, CPNScreening, CPNType.

Any ideas?

Title: Re: CPN Options
Post by: n3vek7 on November 29, 2016, 03:12:41 AM

Look at OCS Reference manual or deployment guide, there's a lot of great information about those options.  :)
[url=https://docs.genesys.com/Documentation/OU/8.1.5/Dep/OCSOptionDescriptions]https://docs.genesys.com/Documentation/OU/8.1.5/Dep/OCSOptionDescriptions[/url]
[url=https://docs.genesys.com/Documentation/OU/8.1.5/Ref/CommunicationProtocols]https://docs.genesys.com/Documentation/OU/8.1.5/Ref/CommunicationProtocols[/url]

Typically, it defines what's to be display to the callee.
Extracted from Genesys Doc :
[code]The Caller ID options for each Campaign for CPN (Calling Party Number) are:
CPNDigits
CPNPlan
CPNPresentation
CPNScreening
For more information, see the “Outbound Configuration Options" chapter in the Outbound Contact 8.1 Deployment Guide.[/code]