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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: armando.r on November 29, 2016, 11:30:01 PM

Title: Genesys Oracle Database
Post by: armando.r on November 29, 2016, 11:30:01 PM

Hello,

For our Genesys installation we are using an Oracle database.

We are currently facing some reporting issues and suspect that our Reporting Server cannot connect to the Oracle database.

We would like to confirm if there is a connectivity issue between the Reporting Server and the database but we do not have a necessary piece of information:

- Where in the Reporting Server configuration is the database connection string specified (username, password, port, SID)?

Any help would be appreciated. We recently took over support for this application and we are not familiar with it.

Thank you,

Title: Re: Genesys Oracle Database
Post by: nonny on November 29, 2016, 11:32:27 PM

By Reporting Server do you mean GVP?

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Title: Re: Genesys Oracle Database
Post by: cavagnaro on November 30, 2016, 01:27:31 AM

Just follow installation guides...it is all defined there