Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: aravind_mano on December 01, 2016, 07:24:41 AM

Title: Need help to understand URS logs
Post by: aravind_mano on December 01, 2016, 07:24:41 AM

I need information about the below URS logs. Where can i find the meaning for the highlighted text. Please advice.

17:05:30.948[b]_G_I_ [0F:08][/b]SERVER SIPServer(0000000002129420 2 1 0) tried: 0 0000000002129420 0000000002129420
17:05:30.948[b]_T_I_ [14:0e][/b] register address server SIPServer: all
request to 65200(SIPServer) message RequestRegisterAddress
AttributeReferenceID 2
AttributeExtensions [46] 00 02 00 00..
'SWITCH' 'Switch'
'CUSTOMER_ID' 'SensipleLab'
AttributeAddressType 0 (Unknown)
AttributeControlMode 2
AttributeRegisterMode 0
AttributeThisDN 'exr'

Title: Re: Need help to understand URS logs
Post by: Tambo on December 01, 2016, 08:25:12 AM

do you have a particular problem you are trying to solve?

this tiny segment looks like a register message

Title: Re: Need help to understand URS logs
Post by: ryusuf on December 01, 2016, 08:29:42 AM

As far as i remember, the highlighted part is Message Source, Message Type and Function Code. So basically message source is an indicator which tells which subsytem produced the message and message type indicates the type of that message.

_G_I_ [0F:08]
_T_I_ [14:0e]

[u][b]Message Source[/b][/u]

[list]
[li]G-General Management[/li]
[li]T-TServer[/li]
[li]F-Config server[/li]
[li]U-Custom Server[/li]
[li]D-DB server[/li]
[li]T-Tserver[/li]
[li]X-ExtRouter[/li]
[li]Z-Stat server[/li]
[li]C-Configuration site[/li]
[li]I-Interpreter site[/li]
[li]A-Transport site[/li]
[li]B-Treatment site[/li]
[li]M-Targets and target mapping site[/li]
[li]H-Webserver[/li]
[/list]

[b][u]Message Type[/u][/b]

I-Information
W-Warning
E-Error
A-Alarm
C-Critical

The function codes have specific meaning but can't find it out.

Title: Re: Need help to understand URS logs
Post by: aravind_mano on December 01, 2016, 09:46:56 AM

Thank you ryusuf.  I could not find this information in Genesys documents. Could you please tell which document i need to refer?

Title: Re: Need help to understand URS logs
Post by: cavagnaro on December 01, 2016, 10:32:06 AM

That is only for trained people on advanced troubleshooting. That info is kinda irrelevant for level 2 support. No documentation as far as I know shows this
I saw it only on my training material as well as many others, but never had used it on customer side, only when arguing with G support when they don't want to raise a ticket or something like that.


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Title: Re: Need help to understand URS logs
Post by: ryusuf on December 01, 2016, 12:32:25 PM

Yes Cavagnaro is right.

Title: Re: Need help to understand URS logs
Post by: Dionysis on December 02, 2016, 09:52:52 PM

I've been working with the product for 15 years and have never needed to know that.

I'll be copying that and tucking it away somewhere though, thanks ryusuf.

Title: Re: Need help to understand URS logs
Post by: terry on December 03, 2016, 07:17:06 AM

Basically _X_Y_ intended to be used for different log analyzing programs.

[n1:n2] intended to be used for solving serious problems like application crashing and mostly by persons knowing URS internals. They point to exact place in URS code where from.message wad printed.