Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: G.Line on December 01, 2016, 04:23:34 PM

Title: Display aliases on Desktop Gadget
Post by: G.Line on December 01, 2016, 04:23:34 PM

I'd like to assign display names for DN groups referenced in the Desktop gadget.

For Pulse, I'm am able to assign a value of %CustomName% on the Communication DN Name Format on the Collector and assign a  pulse display_name option on the DN group itself.

With no Desktop gadget collector, is there any alternative method that will give me the same results?

Title: Re: Display aliases on Desktop Gadget
Post by: cavagnaro on December 01, 2016, 05:09:06 PM

Which Desktop? WDE?

Title: Re: Display aliases on Desktop Gadget
Post by: G.Line on December 01, 2016, 06:03:55 PM

IWS  8.5.103.24