Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CASANOVA on January 10, 2019, 02:56:25 PM

Title: Different agent status
Post by: CASANOVA on January 10, 2019, 02:56:25 PM
Hi,

In our environment we are observing different agent status. Agent is on call but ccpulse is showing Waiting for next call. How to check

Can anybody help me.

Thanks
Title: Re: Different agent status
Post by: cavagnaro on January 10, 2019, 09:25:05 PM
Check StatServer
Title: Re: Different agent status
Post by: CASANOVA on January 11, 2019, 05:04:20 PM
Hi,

in stat server logs agent status looks fine. But in ccpulse the status is not updating.

Thanks
Title: Re: Different agent status
Post by: cavagnaro on January 11, 2019, 09:15:41 PM
Reset TServer then