Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on January 23, 2019, 04:11:15 AM

Title: WDE commercial alternatives
Post by: cavagnaro on January 23, 2019, 04:11:15 AM
Hi guys
As title suggests, can you share your knowledge on alternatives I could get in the market?


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Title: Re: WDE commercial alternatives
Post by: eugene on January 28, 2019, 02:12:13 AM
Aria CImplicity was one we looked at prior to WDE
Title: Re: WDE commercial alternatives
Post by: cavagnaro on January 28, 2019, 10:59:48 PM
Yeah but seems now that it is quite SalesForce focused and not all customer have that.
I am kinda surprised the lack of market offers on this
Title: Re: WDE commercial alternatives
Post by: vmc on January 30, 2019, 05:07:59 AM
Think most alternatives are quite CRM specific.

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Title: Re: WDE commercial alternatives
Post by: cavagnaro on January 30, 2019, 05:11:16 AM
But yet haven't seen many

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Title: Re: WDE commercial alternatives
Post by: jarrod on March 15, 2019, 07:50:50 AM
There is also Coral Active, I worked on the deployment at Telstra. It is a good solution.

https://coralactive.com/
Title: Re: WDE commercial alternatives
Post by: cavagnaro on March 15, 2019, 10:12:22 PM
Thanks
Will check it out


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Title: Re: WDE commercial alternatives
Post by: genesysguru on March 16, 2019, 12:33:46 AM
I would suggest it depends on how much functionality in WDE you are planning to use and if you want a fat client. Most development and new functionality seems to be going into WWE from what I can see ...

Regards
Craig