Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ciroesp_genesys on February 11, 2019, 06:44:58 PM
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Good morning,
Is there a way to compare two IRD strategies highlighting the differences?
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There was an app a few years ago that exported strategies to visio etc but I haven't seen any further development on it in years and couldn't get it to work last time I tried. I'd be keen to know if you find something.
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Export it as a XML document and then compare XML files.
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I use the IRD, not have xml
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Search the forum, there is a tool for that made by genesys_guru
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Uff..IRD allows you to download the strategy in XML format
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Thanks Kubig :)
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Oh mine was to convert to Visio... :P
http://genesysguru.com/blog/blog/2013/01/22/converting-ird-strategies-to-visio/