Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ciroesp_genesys on February 11, 2019, 06:44:58 PM

Title: compare two IRD strategies
Post by: ciroesp_genesys on February 11, 2019, 06:44:58 PM

Good morning,
Is there a way to compare two IRD strategies highlighting the differences?

Title: Re: compare two IRD strategies
Post by: vmc on February 11, 2019, 07:07:55 PM

There was an app a few years ago that exported strategies to visio etc but I haven't seen any further development on it in years and couldn't get it to work last time I tried.  I'd be keen to know if you find something.

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Title: Re: compare two IRD strategies
Post by: Kubig on February 11, 2019, 08:24:57 PM

Export it as a XML document and then compare XML files.

Title: Re: compare two IRD strategies
Post by: ciroesp_genesys on February 11, 2019, 09:52:32 PM

I use the IRD, not have xml

Title: Re: compare two IRD strategies
Post by: cavagnaro on February 11, 2019, 10:22:10 PM

Search the forum, there is a tool for that made by genesys_guru

Title: Re: compare two IRD strategies
Post by: Kubig on February 11, 2019, 10:36:42 PM

Uff..IRD allows you to download the strategy in XML format

Title: Re: compare two IRD strategies
Post by: ciroesp_genesys on February 11, 2019, 10:40:30 PM

Thanks Kubig :)

Title: Re: compare two IRD strategies
Post by: cavagnaro on February 11, 2019, 10:53:48 PM

Oh mine was to convert to Visio... :P
http://genesysguru.com/blog/blog/2013/01/22/converting-ird-strategies-to-visio/