Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: harden on November 20, 2019, 09:17:02 AM

Title: SpeechMiner Permalinks
Post by: harden on November 20, 2019, 09:17:02 AM

I'm investigating SpeechMiner's capabilities, but I don't have access to use it myself. I read in the documentation that you can generate permalinks to specific interactions manually. I was wondering, do these permalinks follow a specific format that I would be able to replicate outside of SpeechMiner (e.g. If this is possible, could you create a working permalink for an interaction by hand without having to click the button in SpeechMiner to generate it?
Title: Re: SpeechMiner Permalinks
Post by: genesysnoob on November 22, 2019, 05:37:11 AM
Speech miner generates permalinks to the interaction.

a permalink i generated is below


Call id or connid is not present in the above link. i am not sure whether you can force it to include inside it