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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gef Buneri on March 20, 2020, 12:16:15 AM

Title: May I use same ID for Detect Event and Cancel Event in SCI? (SCS 7.1)
Post by: Gef Buneri on March 20, 2020, 12:16:15 AM
Hi all, hope everything's fine around there.


When creating/configuring an Alarm Condition in SCI, may I use the same code for both Detect Event and Cancel Event parameters on a single condition? or is mandatory to use two distinct codes?




Best regards,


Gef.
Title: Re: May I use same ID for Detect Event and Cancel Event in SCI? (SCS 7.1)
Post by: cavagnaro on March 20, 2020, 04:17:25 AM
Hey Gef! How are you doing? Hope everything fine in Italy which has been more heavy impacted...Stay safe


About the ID, no, need to be a different one or a timer




Title: Re: May I use same ID for Detect Event and Cancel Event in SCI? (SCS 7.1)
Post by: Gef Buneri on March 20, 2020, 09:07:24 AM
Hi Cav. Here in Italy the situation is quite bad ad the moment, especially in the north of the country; Since 7 of March I'm stuck at home due to the risk of contagion moving outside. My luck I can work from home and I live in a "low precence" area. Hope everything will get better soon for everyone, but I fear thhis will need still 1 or 2 more months if people will respect the rules. In your country is everything allright?

Going back to the question, I mean in SCI I have a predefined number of codes of a specific type I can use from URS (015-22001~22020), but if I have to assign 2 codes, in fact I can create only 10 conditions (2 codes start/clean each). My target is to have all 20 codes to create 20 different reactions. I already assign a 1hour cooldown time for the alarm.
Title: Re: May I use same ID for Detect Event and Cancel Event in SCI? (SCS 7.1)
Post by: cavagnaro on March 21, 2020, 03:31:09 AM
Well no, because when SCS receives the event, how can it know which to trigger?
Also, custom codes are usually to signal a problem or a specific event... Like a DB problem for each call... How can a different call clean the previous error?

Here in Brazil things are quite slow... Which worries me. At Peru I was there two weeks ago and was able to leave just before the borders were closed. There the action plan is much faster and hope will help to prevent. I also see a month task, will not be fast... Stay safe there.

Enviado de meu SM-N9600 usando o Tapatalk

Title: Re: May I use same ID for Detect Event and Cancel Event in SCI? (SCS 7.1)
Post by: Gef Buneri on March 25, 2020, 06:18:48 PM
Hi Cav. Cancel Code can be blank, leaving the cancelation only on timeout? (the goal is still to have as many different available conditions as possible).


I agree... readiness is fundamental in the management of this problem, but sadly in most cases everithing seems to move really slowly on both sides, management and people. Stay safe too.
Title: Re: May I use same ID for Detect Event and Cancel Event in SCI? (SCS 7.1)
Post by: cavagnaro on March 26, 2020, 03:43:54 AM
Hi Cav. Cancel Code can be blank, leaving the cancelation only on timeout? (the goal is still to have as many different available conditions as possible).


Yes, that is what I do, and store them at DB so I can check later


Be safe and hope everything is ok
Title: Re: May I use same ID for Detect Event and Cancel Event in SCI? (SCS 7.1)
Post by: Gef Buneri on March 26, 2020, 05:00:19 AM
Ok, got it; thank you very much.


Good luck for everything.
Title: Re: May I use same ID for Detect Event and Cancel Event in SCI? (SCS 7.1)
Post by: genesysguru on March 26, 2020, 08:39:04 PM
I've written Kafka Producers which uses the PDSK so that I can publish events (such as Log Server messages) onto topics and then consume them for analysis purposes in microservices.

Regards
Craig