Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Josee on January 01, 1970, 09:00:00 AM

Title: Expected Waiting Time
Post by: Josee on January 01, 1970, 09:00:00 AM
Did some one experiment a way to tell a client how long he will have to wait before his call will be take by an agent ?



In the strategy,IVR ?

Which statistic ?

Do we have to create a new one ?

Do we have to build a new process ?