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41
Genesys CTI Technical Discussion / Re: How to play announcements so that call remains routable (IRD)
« Last post by Shatners_bassoon on September 26, 2024, 11:34:48 AM »
Thanks once more, Terry. They key lack of knowledge on my side was not being aware of the "Exit" function, that basically was the key feature I was missing, and that solved my issue.

Br,

Willian
42
Genesys CTI Technical Discussion / Re: Oldest Waiting Call in Pulse - possible to show the interaction_id (keyconnid) ?
« Last post by Kubig on September 26, 2024, 10:17:43 AM »
I would use https://docs.genesys.com/Documentation/EZP/latest/User/RTRFunctions#scrollNav-18 and get the value from attached data
43
Genesys CTI Technical Discussion / Re: Engage - Where to find queue events number description?
« Last post by terry on September 26, 2024, 07:35:51 AM »
57 EventQueued
58 EventDiverted
85 EventAttachedDataChanged
154 EventReserved_2 (used for keep alive pinging)
44
Genesys CTI Technical Discussion / Re: Oldest Waiting Call in Pulse - possible to show the interaction_id (keyconnid) ?
« Last post by Solo on September 26, 2024, 06:09:52 AM »
Thanks Kubig,

so you mean I just need to create something like

Result = G.GetKEYCONNID(Data.Current_Status.Value);

???
45
Genesys CTI Technical Discussion / Re: Engage - Where to find queue events number description?
« Last post by cavagnaro on September 25, 2024, 03:38:35 PM »
I know those are under PSDK, each Event has an ID.
Now a list...maybe in PSDK docs? help file?
46
Genesys CTI Technical Discussion / Re: Oldest Waiting Call in Pulse - possible to show the interaction_id (keyconnid) ?
« Last post by Kubig on September 25, 2024, 01:04:12 PM »
https://docs.genesys.com/Documentation/EZP/9.0.0/User/RTRFormulas#scrollNav-6
47
Genesys CTI Technical Discussion / Oldest Waiting Call in Pulse - possible to show the interaction_id (keyconnid) ?
« Last post by Solo on September 25, 2024, 07:37:30 AM »
Hello,

some of our widgets in Pulse are showing the "Oldest Call Waiting" in a queue.
For immediate tracing/analyses/actions , we would like those widget to show the ID of this call (key name in our logs is connid or keyconnid, something like 01e403792225bac5 for exemple). Does someone has an idea how to do this, maybe by using the filters, or is there any field/data somewhere in Pulse for that need ?

Thanks a lot
Gauthier
48
Genesys CTI Technical Discussion / Engage - Where to find queue events number description?
« Last post by Gef Buneri on September 24, 2024, 09:51:58 AM »
Hello all, hope everything's fine around there.

I'm trying to find a doc that describes all quewe events, explaining the meaning of the relative number i.e.:

sending event 57 for vq
sending event 85 for vq
sending event 58 for vq
sending event 154 for vq

Searched docs and web, with no luck. Any clue?


Best,
Gef.
49
Genesys CTI Technical Discussion / Re: Esxi 6.5 and windows 2008 R2 Genesys support
« Last post by cavagnaro on September 19, 2024, 06:43:23 AM »
What I can tell you is that I remember a customer insisted to install in HyperV version not supported. What happened then is that MCPs began to kinda halt on some calls. Slow audio and weird stuff. We associated it on how the threads were handled. We switched to supported version and began to work without issues.
So... Just can say be ready for anything.


Enviado de meu SM-S918B usando o Tapatalk

50
Genesys CTI Technical Discussion / Re: Esxi 6.5 and windows 2008 R2 Genesys support
« Last post by Leonxxx86 on September 18, 2024, 11:28:54 PM »
Thank you, Cav
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