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41
Genesys CTI Technical Discussion / Configure SIP Collector for Monitoring Voice quality
« Last post by genesyslearner on February 17, 2025, 11:48:14 AM »
Hi Experts,

I have been working on gathering voice quality metrics for each call made via Genesys SIP Endpoint. Although there is a documentation to support we can use publish/collector model via setting in SipEndpoint config file.

Producing RTCP Extended Reports:
https://docs.genesys.com/Documentation/SESDK/9.0.0NET/Developer/ConfiguringforNET

But the part which i am not able to understand is collector. Is it a Trunk DN or a different application altogether? Can someone please suggest?

Thanks
Aayush
42
Genesys CTI Technical Discussion / Re: [SOLVED] Troubleshooting SipDialog: event CONNECTED_TIMEOUT_ST
« Last post by Gef Buneri on February 07, 2025, 10:14:44 AM »
Ok, after some troubleshooting on SIP sessions it turns out that an ALG software was blocking randomly OKs coming from the SIP Server, preventing the ACK from the Asterisk endpoint and the actual connection between caller and agent parties.
43
Genesys CTI Technical Discussion / [SOLVED] Troubleshooting SipDialog: event CONNECTED_TIMEOUT_ST
« Last post by Gef Buneri on February 06, 2025, 01:20:29 PM »
Hi all, hope everything's fine out there.

Basically there's no REINVITE to join caller party and agent party, and the call stays up, mute. I'm trying to figure out why calls coming from an Asterisk through a SIP Trunk, randomly get this error:

13:17:18.932: SipDialog: event CONNECTED_TIMEOUT_ST, t=324581940, s=7, r=5, m=e6dede8 port=[PORT]
13:17:18.932: CID:CUUID>6647aa0e-ffeb-4b35-ad1b-844073c413af:01L0V41B74A87400R5F2E2LAES06KDI4:
13:17:18.932 SIPCONN([CALLER NUMBER]): HandleSipDialogEvent(CONNECTED_TIMEOUT_ST)
13:17:18.932 SIPCONN([CALLER NUMBER]): new transaction
13:17:18.932 SIPCONN([CALLER NUMBER]): Park(1,40)
13:17:18.932 SIPCONN([CALLER NUMBER]): Park::Error
13:17:18.932 SIPCONN([CALLER NUMBER]): SIPCONN(e6ded10,01L0V49B74A87400R5F2E2LAES0HISG1) -Tr(262198752,SipTransactionAcceptCall)
13:17:18.932: Tr(262198752,SipTransactionAcceptCall):failed
13:17:18.932: Sc(262198746):step 0, Tr(262198752,SipTransactionAcceptCall) - failed
13:17:18.932: Tr(262198746,SipScenario):failed
13:17:18.932: SIPCM: transaction Tr(262198746,SipScenario) failed
13:17:18.932: GetRegistration::Unable to resolve number for DN:dummy
13:17:18.932: PI: 00 S[IN]D[[CALLER NUMBER]]C[*D[[CALLER NUMBER]]]P[MSML]
13:17:18.933: SIPPARTY(10051): handle postponed media service operation
13:17:18.933: media service handling postponed
13:17:18.933: previous scenario Tr(262198746,SipScenario) is not cleaned up
13:17:18.933: Sc(262198746):step 0, Tr(262198851,SipTransactionDetachMediaService) - begin
13:17:18.933 SIPCONN(MSML): DetachMediaPeer
13:17:18.933 SIPCONN([CALLER NUMBER]): ClrMediaPeer
13:17:18.933 SIPCONN(MSML): set monitor deaef90, 0
13:17:18.933 SIPCONN(MSML): state e:1,p:3,s:0,c:0,rc:0,m:0
13:17:18.933: SipDialog: ClearCall(phone=0,state=7)
13:17:18.933: SipDialog::Terminate(state=7,reason=0)
13:17:18.933: SIPDLG[18771797]: register TRN[324589627]
13:17:18.933: Sending  [0,UDP] 508 bytes to [SERVERNAME]:[PORT] >>>>>
BYE sip:Genesys@[MEDIA SERVER IP]:[PORT] SIP/2.0
From: <sip:[CALLER NUMBER]@[SIP SERVER IP]:[PORT]>;tag=0061AB84-2B39-1483-9000-D95E270AAA77-47872976
To: <sip:MSML@[SIP SERVER IP]:[PORT]>;tag=6202EB9B-0000-D961-9341-07A0917C9258
Call-ID: 0061AB66-2B39-1483-9000-D95E270AAA77-40936834@[SIP SERVER IP]
CSeq: 3 BYE
Content-Length: 0
Via: SIP/2.0/UDP [SIP SERVER IP]:[PORT];branch=z9hG4bK0061AB8E-2B39-1483-9000-D95E270AAA77-128741076
Max-Forwards: 69
Route: <sip:0x1eb43b00@[SERVER IP]:[PORT];lr;[HOSTNAME]=1;idtag=010A5724>


Any clue?


Best,
Gef
44
Genesys CTI Technical Discussion / Re: Read AllAttributes column (image type) in UCS db?
« Last post by roman.smirnov on January 31, 2025, 04:57:36 AM »
If somebody is still interested in this topic, here is a draft C# implementation of a KVC conversion, based on post by Rutger.
Types handling have to be improved. Right now it works for strings, sub-kvc and ints. For other types I don't have examples on my system right now.

[code=csharp]
        private Dictionary<string, object> ReadKeyValueCollection(byte[] buffer, int offset = 0)
        {
            var kvc = new Dictionary<string, object>();
            int fp = offset;

            int length = BinaryPrimitives.ReverseEndianness(BitConverter.ToInt16(buffer, fp));
            fp += 2;
           
            int pairs = BinaryPrimitives.ReverseEndianness(BitConverter.ToInt16(buffer, fp));
            fp += 2;

            while (fp - offset < length)
            {
                int type = BitConverter.ToChar(buffer, fp);
                fp += 1;

                int keyLength = BinaryPrimitives.ReverseEndianness(BitConverter.ToInt16(buffer, fp));
                fp += 2;

                var key = ASCIIEncoding.Default.GetString(buffer, fp, keyLength);
                fp += keyLength;

                int valueLength = BinaryPrimitives.ReverseEndianness(BitConverter.ToInt16(buffer, fp));
                fp += 2;

                kvc[key] = ReadValue(type, buffer, fp, valueLength);
                fp += valueLength;
            }

            return kvc;
        }

        private object ReadValue(int type, byte[] buffer, int offset, int length)
        {
            // 0 - str, 1 - int, 2 - utf16???, 3 - lst
            switch (type)
            {
                case 1: return ReadInt(buffer, offset, length);
                case 3: return ReadKeyValueCollection(buffer, offset);
                default: return ASCIIEncoding.Default.GetString(buffer, offset, length);
            }
        }

        private object ReadInt(byte[] buffer, int offset, int length)
        {
            switch (length)
            {
                case 1: return BitConverter.ToChar(buffer, offset);
                case 2: return BinaryPrimitives.ReverseEndianness(BitConverter.ToInt16(buffer, offset));
                case 4: return BinaryPrimitives.ReverseEndianness(BitConverter.ToInt32(buffer, offset));
                case 8: return BinaryPrimitives.ReverseEndianness(BitConverter.ToInt64(buffer, offset));
                default: return BinaryPrimitives.ReverseEndianness(BitConverter.ToInt16(buffer, offset));
            }
        }
[/code]
45
Genesys CTI Technical Discussion / Re: 20241225_input object how use voice mode
« Last post by cavagnaro on December 29, 2024, 08:12:43 PM »
Please explain further and post logs. What didn't work?

Enviado de meu SM-S918B usando o Tapatalk

46
Genesys CTI Technical Discussion / 20241225_input object how use voice mode
« Last post by memo on December 25, 2024, 03:17:44 AM »
I use the input and record objects, hoping to use the record object to record the content of the customer's speech when the customer speaks.

I set the Interuptible setting in the input to true, and the system does not work when the input mode is set to voice or hybrid? Please tell me what should I do to use voice mode
tnank you~~ :)
47
Genesys CTI Technical Discussion / Re: v8.0 - SIP Server licensing feature
« Last post by oceanblue on November 18, 2024, 11:33:07 PM »
@cavagnaro in this case the name of the licensing feature is "SIP Server". I got an explanation f on licenceman qnd good for now.

Thanks for responding to my post. Much appreciated!
48
Genesys CTI Technical Discussion / UCS query to get number of attachments from interaction
« Last post by cavagnaro on November 07, 2024, 02:38:24 PM »
Hi guys
Anyone has a sample query to gather from UCS the number of attachs from a specific interaction?
I can't find how to associate the interaction table with attachment/document tables...
Thanks
49
Genesys CTI Technical Discussion / Re: v8.0 - SIP Server licensing feature
« Last post by cavagnaro on November 07, 2024, 02:34:59 PM »
There are so many numbers in a license file...which one do you refer to exactly?
50
Genesys CTI Technical Discussion / Re: Routing Scenario - any feature/function available? (Genesys Engage)
« Last post by cavagnaro on November 07, 2024, 02:32:05 PM »
Not sure if helps but I developed an app that monitors the logins and request the IP Address from CfgServer, if it is local I assigned a skill to know it was local location = home, or if not location = remote. So then we target those as needed in combination with other skills.
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