Genesys CTI User Forum

Is there a simple way to get the count of active trunks using API?

I would imagine something like this:


```
import requests

url = "https://api.mypurecloud.com/api/v2/telephony/providers/edges/trunks"
headers = {
    "Authorization": "Bearer MY_SUPER_SECRET_TOKEN",
    "Content-Type": "application/json"
}

response = requests.get(url, headers=headers)
trunks = response.json().get("entities", [])

# Count the number of trunks that are connected
active_trunks = sum(1 for trunk in trunks if trunk.get("connectedStatus") == "connected")

print(f"Total number of active trunks: {active_trunks}")
```

But for the life of me, this does not give me what I want. Where am I going wrong? (Other than the use of "sum" and "for" together - don't kill me )

For that you can hire someone to act as a consultant. There are many topics on this and scenarios. Also, it is not a good thing to disclosure such complex topic on a forum. We can discuss ideas or issues you may have, but with your input. What you ask for is a project.

Enviado de meu SM-S918B usando o Tapatalk

Hi, 

I have been working on using triggers to detect outbound calls that do not contain a queue. Loves triggers - it made things so much easier. Having said that, since there is no way to control the call within the trigger or in the workflow it calls, I was thinking about using data actions to redirect any outbound calls that lack the queue to an announcement stating to select a queue prior to dialing. Has anyone done call rerouting using triggers / data actions? Is there a simpler way to implement it?  I was able to do it pretty easily by a python code using API to monitor the calls and reroute them, but cannot figure a way to do it within Genesys. 

Hi, gerang,

If you have Genesys Info Mart, you can check the table "GIDB_GC_AGENT" where STATE = 2 (which means disabled)
On that table, you will have a column called LastChange, which informs when the last change was done to that agent.

As people in the Genesys world, you must have heard that Genesys announced withdrawing support from on premise applications as of 31.12.2028. Instead, he recommends that we make plans to move to the cloud. First of all, from what I heard from the field, there were a lot of negative comments about this decision. Does Genesys really think that it will not lose customers with this decision or is it taking action considering this loss? I work in the finance sector, so we are far from the idea of ​​moving to the Cloud.  I am researching what alternative solution we can use. Genesys really consists of many layers and architectures. It is not that easy to analyze, cost, develop and replace in-house applications. Do you have any plans to cancel this decision of Genesys or postpone it for a few more years beyond 2028? I am examining open source CTI applications, especially Asterisk. I am researching whether they are strong and flexible enough to replace Genesys. If you are in a similar situation to me, I expect you to brainstorm together and share your ideas.