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91
Genesys CTI Technical Discussion / Re: SSO or Sigle Sign On with Active Directory
« Last post by genesyslearner on July 02, 2024, 10:22:31 AM »
Hi Kubig,

Thank you for taking time out and sharing the reference!

I have gone through this doc as well but could not get good clarity on my questions.

Thanks
92
Genesys CTI Technical Discussion / Re: SSO or Sigle Sign On with Active Directory
« Last post by Kubig on July 02, 2024, 09:27:28 AM »
[url=https://docs.genesys.com/Documentation/FR/8.5.1/ExtAuth/Kerberos]https://docs.genesys.com/Documentation/FR/8.5.1/ExtAuth/Kerberos[/url]
93
Genesys CTI Technical Discussion / Re: SSO or Sigle Sign On with Active Directory
« Last post by genesyslearner on July 02, 2024, 07:40:20 AM »
Hi Experts,

I am trying to install Kerberos on RHEL 7 and was following Genesys doc for the same. I could not find any clear instruction on below. Could you pls help?

https://docs.genesys.com/Documentation/FR/8.5.1/ExtAuth/CfgKerb

1. Is there a need to generate keytab file? Genesys doc has no mention of it but there is an option for it.
2. Moment i follow below step, it loose my access to linux server itelf:
    After executing make install, add the /usr/local/lib path to the /etc/ld.so.conf file.
    Run /sbin/ldconfig.

If there are suggestions for the same, please share.
94
Genesys CTI Technical Discussion / Re: Prioritize rejected push-preview record
« Last post by cavagnaro on July 01, 2024, 11:01:05 AM »
Well yeah, same campaign, as the order by priority will happen only if there is a record with those conditions, otherwise you can order normally by ID probably

Enviado de meu SM-S918B usando o Tapatalk

95
Genesys CTI Technical Discussion / Re: Prioritize rejected push-preview record
« Last post by genesyslearner on July 01, 2024, 06:31:55 AM »
Hi Cavagnaro,

Two different campaigns so that dialer filter and order by clause can make the records with this field at the top of buffer.

Are you suggesting same campaign and then ORDER by on two fields? we are testing this also this week.

Please share your thoughts if your question/suggestion was something else to go for?
96
Genesys CTI Technical Discussion / Re: Prioritize rejected push-preview record
« Last post by cavagnaro on June 29, 2024, 03:32:35 PM »
Why two different campaigns?

Enviado de meu SM-S918B usando o Tapatalk

97
Genesys CTI Technical Discussion / Re: Prioritize rejected push-preview record
« Last post by genesyslearner on June 28, 2024, 10:21:50 AM »
Hi Cavagnaro,

Thank you for the idea!

We tried this with a field (lets say Var1). Whenever reject happens, value is changed to 1 from 0 and then that record is put into different campaign based on dialing filter with ORDER BY clause.

But objection is that team does not want two different campaigns.
98
Genesys CTI Technical Discussion / Re: Using Windows server core
« Last post by cavagnaro on June 27, 2024, 09:54:20 PM »
Not supported. You can test it
99
Genesys CTI Technical Discussion / Re: Prioritize rejected push-preview record
« Last post by cavagnaro on June 26, 2024, 05:46:23 PM »
Well that is quite unique scenario...I would custom WDE that when the record is rejected it injects a UData and stores it to a field in the calling list maybe, then the dialing record filter would consider that field.
100
Genesys CTI Technical Discussion / Re: Any way to pass a variable to CrmUrl and default_url WDE options?
« Last post by cavagnaro on June 20, 2024, 11:15:59 AM »
I think you have some custom development in place...there is no such option nor ability of WDE to open an URL by default...
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