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11
Genesys CTI Technical Discussion / Re: How to calculate ExpectedWaitingTime?
« Last post by soyoung on Yesterday at 01:53:14 PM »

i added to agents groups as originitation DNs the VQ where calls are queued...

but, CCPulse+ is always 10000... :'(

i set to StatServer for CCP

category : ExpectedWaitTime
DNAction
mainmask:CallWait
relmask : CallDistributed, CallAbandoned


where should i search for EWT???
  :'( :'( :'(

12
Genesys CTI Technical Discussion / Re: Formulas in Genesys Pulse
« Last post by tomparker12 on Yesterday at 01:40:56 AM »
Has anybody been able to break out the ReasonCode per Media Type rather than having them all concatenated together?

Thanks,
13
Genesys CTI Technical Discussion / Re: Chatbots
« Last post by jerry_jeremiah on January 15, 2019, 12:29:53 PM »
If you want to see something impressive, look at https://www.soulmachines.com/news/2018/11/7/uh040vkd0h9wqy07ynxhlkklhkbkqv
It's not just a chat bot - its an entire virtual agent.
14
Genesys CTI Technical Discussion / Re: Search target in a list by meeting 2 conditions
« Last post by hsujdik on January 15, 2019, 11:43:11 AM »
What if X is the section name and Y is the option name of the list?
15
Try to post entire log (debug level of course)
16
Before that snippet? Any other task it was doing?


Enviado de meu SM-G9650 usando o Tapatalk




first WARN:

Jan 11 18:15:53 genesys2 gws[3923]: 2019-01-11 18:15:53.349  WARN 3941 --- [ main] n.s.ehcache.config.ConfigurationFactory  : No configuration found. Configuring ehcache from ehcache-failsafe.xml  found in the cl

second WARN:

Jan 11 18:16:09 genesys2 gws[3923]: 2019-01-11 18:16:09.700  WARN 3941 --- [ main] ationConfigEmbeddedWebApplicationContext : Exception encountered during context initialization - cancelling refresh attempt: org.

next, I see a lot of:


Caused by: org.springframework.beans.factory.BeanCreationException: Error creating bean with name
Caused by: org.springframework.beans.factory.BeanCreationException: Could not autowire method


like:

Caused by: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'org.springframework.security.config.annotation.configuration.ObjectPostProcessorConfigu

Caused by: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'org.springframework.cache.annotation.ProxyCachingConfiguration': Injection of autowired


last one is:

Caused by: java.lang.IllegalStateException: externalApiUrlV2 must be present in server settings

but, externalApiUrlV2 was defined application.yaml

and exit:  Failed to start Genesys Web Services and Applications.


17
Before that snippet? Any other task it was doing?


Enviado de meu SM-G9650 usando o Tapatalk

18
Now comes the mega reply: how? mine doesn't work? What did you do?

Are you mind reader?  ;D

followed the docs.genesys.com (https://docs.genesys.com/Documentation/HTCC/8.5.2/Dep/Welcome) still struggling . it runs once generates cloud.log, which I wasn't able to find any valuable information and new tries:

Jan 11 18:16:10 genesys2 systemd[1]: gws.service: main process exited, code=exited, status=1/FAILURE
Jan 11 18:16:13 genesys2 gws[3942]: . . . . . . . . . . . . . . . . . . . . . FAILED Fri Jan 11 18:16:13 -02 2019
Jan 11 18:16:13 genesys2 systemd[1]: gws.service: control process exited, code=exited status=1
Jan 11 18:16:13 genesys2 systemd[1]: Failed to start Genesys Web Services and Applications.
-- Subject: Unit gws.service has failed

any tips?
19
Now comes the mega reply: how? mine doesn't work? What did you do?



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