Recent Posts

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21
Genesys-related Development / Re: Config server events
« Last post by jarrod on March 15, 2019, 06:42:10 AM »
We have developed a solution that provides auditing of the Genesys events and provides the detail on who performed the change. As this is a commercial solution I can not provide the code.

But I will say you are on the right path. You need to receive the message from Config server and message server, then join the two together.  There are several complications to deal with such as a time sync issue between the two genesys components for a start. It took us some time to get this working correctly for all objects. Like many things, this sounds simple until you realise how deep the hole really is.

May I suggest you have a look at www.inprod.io
22
Genesys-related Development / Re: DBID is Zero?
« Last post by jarrod on March 15, 2019, 06:29:41 AM »
The Environment tenant is the only object that has a dbid under 100. There are constraints within the database to prevent an empty dbid value, so it will never happen.
23
Genesys-related Development / FCRStart - FCREnd - custom name file
« Last post by Sampa on March 14, 2019, 11:02:43 PM »
Hi all!

I have successfully used the FCR components to record call the interactions, but I can not set a mask for the file name.
 
Ex. callrec.007701C8-1000F350.190313190524.wav

I already discovered the option in the MCP that allows to change the folder ("https://docs.genesys.com/Documentation/Options/Current/GVP/GVP_MCP-calllog"), but I did not find something related to the name.


How change default name file?

[]īs!
24
Genesys CTI Technical Discussion / Re: CC Pulse view is not updated
« Last post by tomparker12 on March 14, 2019, 05:46:49 AM »
What happens if you run CCPulse from the host where Stat Server is installed? can it connect all okay + stats increment? If that does, would check firewalls  :)
25
Genesys CTI Technical Discussion / Re: Genesys Stat Server HA
« Last post by tomparker12 on March 14, 2019, 05:45:25 AM »
This was resolved by upgrading to the latest version of stat server IP_StatServer64_8511020b1 & amending the role from warm standby to Hot Standby  :)
26
Genesys CTI Technical Discussion / Re: RequestDistributeUserEvent
« Last post by mzak2 on March 14, 2019, 12:37:59 AM »
It works!
Thank you very much!
27
Genesys CTI Technical Discussion / Re: RequestDistributeUserEvent
« Last post by Leon on March 13, 2019, 11:00:38 PM »
You could use the IAgent using DI, IAgent contain the voice channel in the propertie FirstMediaVoice :

Code: [Select]

public SomeClass(IAgent agent)
{
if (agent.FirstMediaVoice != null)
{
CommonProperties userEvent = CommonProperties.Create();
RequestDistributeUserEvent distributeUserEvent = RequestDistributeUserEvent.Create("SomeValue", userEvent);
agent.FirstMediaVoice.Channel.Protocol.Request(distributeUserEvent);
}
}
28
Genesys CTI Technical Discussion / Re: RequestDistributeUserEvent
« Last post by mzak2 on March 13, 2019, 10:07:22 PM »
The goal is to develop a custom WDE module that sends RequestDistributeUserEvent in HA environment. No problem with single TServer.
Trying to use a new WarmStandbyService(tServerProtocol) in the module according to the 'Connecting to a Server' chapter from PSDK docs does not work.
An idea was to reuse an already existing in WDE WarmStandbyService without creating a new one. Thanks.
29
Genesys CTI Technical Discussion / Re: RequestDistributeUserEvent
« Last post by Kubig on March 13, 2019, 08:45:11 PM »
You can get the responsible "module" via Unity (IoC, DI) and use this existing code instead of writing own implementation. from your topic is not clear what is your goal and what you want to exactly achieve - may be there is another "oob" way how to achieve that.
30
Genesys-related Development / Re: DBID is Zero?
« Last post by Kubig on March 13, 2019, 08:40:25 PM »
Yes, DBIS is never equal to "0"
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