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Pete thank you for your help, that was it! :)

I suppose the last question is, can I get anywhere, any description of Style resources?

For example: I have DeleteDispositionButton, for this button we have style "vistaSmallButtonStyle".
e.g. Style="{DynamicResource vistaSmallButtonStyle}

Can I get somewhere list of styles for concrete controls?

Genesys CTI Technical Discussion / Re: Genesys GIR question
« Last post by cavagnaro on December 18, 2018, 03:48:42 AM »
RPS has a WS where MCP sends the data in JSON format.
The MCP depends on the Tenant that is the user recorded from.
The RPS is the address you configure at the Voice Profile for that Tenant.

Genesys CTI Technical Discussion / [Solved] Genesys GIR question
« Last post by genesysnoob on December 18, 2018, 03:28:28 AM »
Hey folks

I have a question, in the Genesys GIR suite as per the design MCP will send the metadata to RPS.
there are no connections/dependencies are established. its working as designed now.

I am trying to find the link between these two apps, how is the data transfer occur?

RPS logs says the metadata has been received, but it doesn't tell where its coming from, i mean which MCP ( if you have multiple)
same goes with MCP ,it doesn't show any where the data is sent to.

Have anyone faced this issue?
Genesys CTI Technical Discussion / Pulse Graphs
« Last post by cavagnaro on December 17, 2018, 11:08:51 PM »
Hi guys
Anyone knows if it possible to add more graphs on Pulse? I see it poor in graph content compared even with CCPulse...
Genesys CTI Technical Discussion / Re: ForceRoute
« Last post by cavagnaro on December 17, 2018, 11:04:22 PM »
Why don't just use TRoute?
Genesys CTI Technical Discussion / Re: ForceRoute
« Last post by raza990 on December 17, 2018, 03:48:35 PM »
Resolved. In ForceRoute, you have to define 'to' and 'from' value where 'to' is the destination DN and 'from' is the DN from where the call is transferring. In my case, 'from' is the RP and 'to' is the Trunk DN.

Now call is being transfering but I am wondering where to define switch. It seems that ForceRoute consider the DN on the switch where call comes.
Genesys CTI Technical Discussion / Re: ForceRoute
« Last post by cavagnaro on December 15, 2018, 10:18:48 PM »
Post urs logs.
What is the value for that togvptrunk variable?

Enviado de meu E6633 usando o Tapatalk

Genesys CTI Technical Discussion / ForceRoute
« Last post by raza990 on December 15, 2018, 06:26:44 PM »

I am using ForceRoute Block in my composer project for routing to transfer to other DN but its not working.

17:08:52.229 [T:2004] {ScxmlMetric:3} METRIC <log sid='DNC4D3CT8L54TENUCTLDU12VE4000025' expr='ERROR: ({data:{description:"Cannot get link and/or device from call", error:"invalidsource", interactionid:"5898MQJ4NP62B9Q52C8C24ONS400002M", requestid:"0"}, invokeid:"", name:"error.interaction.redirect", sendid:"", type:"platform"})' label='' level='1' />

I am only giving from:system.ThisDN and to:varGVPTrunk (varGVPTrunk=6000 is the DN).

Below is the SCXML.

<!-- This is the RouteToGVPTrunk State -->
<state id="RouteToGVPTrunk">
<transition target="$$_MY_PREFIX_$$._reserved_RouteToGVPTrunk_redirect">
<log expr="'Inside ForceRoute Block: RouteToGVPTrunk '"/>
<if cond="isLoggingEnabled()">
<log expr="loggingOutput()" level="4" />
<state id="_reserved_RouteToGVPTrunk_redirect">
<ixn:redirect detach="true" requestid="App_RouteToGVPTrunk['requestid']" interactionid="system.InteractionID" from="system.ThisDN" to="varGVPTrunk" type="_genesys.queue.rType.RouteTypeDefault"/>
<transition event="interaction.redirect.done" cond="['requestid']" target="$$_MY_PREFIX_$$.Exit1">
<script>storeEvent("RouteToGVPTrunk", _event);</script>
<assign location="App_RouteToGVPTrunk['interaction.redirect.requestid']" expr=""/>

Is there any missing configuration I am doing for ForceRoute ? And I am worndering where to define switch name because if we use TRoute function in IRD then we have to define Switch as well but in ForceRoute I dont where to define.
Genesys-related Development / Re: Sending Tlib Event from Genesys Composer
« Last post by anurag.gusain on December 13, 2018, 10:16:32 PM »
i used scxml State block and wrote script but its not working.. Below is the script which i used..
Can you validate and update is something i am missing. Using the below script again the call is moving out of flow

Var extension = "Extension number";
var switchname = "switchname";
var myuserdata = {"Info": "some message"};
var myreason = {"Reason": "Miss call"};
var myevent = { "AttributeThisDN":extension, "AttributeConnID": connectionID};
var dest = {"switch":switchname, "dn":s_extension};
<ixn:userevent requestid="v_reqid" resource= "dest" event = "myevent" udata= "myuserdata" reason="myreason"/>
Genesys CTI Technical Discussion / Re: abandoned call in gim or icon
« Last post by hsujdik on December 13, 2018, 10:03:10 PM »

The final query would depend a lot on how your environment is set, how is the expected call flow, and things like that.

But, as an example, try this at GIM database (formated for MS SQL Server DBMS):

Code: [Select]
dateadd(hour,cast(dt.label_tz as int), dateadd(second, irf.start_ts, '1970-01-01')) as start_time,
dateadd(hour,cast(dt.label_tz as int), dateadd(second, irf.end_ts, '1970-01-01')) as end_time,
rp.resource_name as routing_point,
vq.resource_name as virtual_queue,
i.source_address as caller_number,
i.target_addres as called_number,
interaction_resource_fact irf
inner join date_time dt on dt.date_time_key = irf.start_date_time_key
inner join media_type mt on mt.media_type_key = irf.media_type_key
inner join interaction_type it on it.interaction_type_key = irf.interaction_type_key
inner join interaction_fact i on i.interaction_id = irf.interaction_id and i.start_date_time_key = irf.interaction_sdt_key
inner join technical_descriptor td on td.technical_descriptor_key = irf.technical_descriptor_key
inner join resource_ rp on rp.resource_key = irf.last_rp_resource_key
left outer join mediation_segment_fact msf on msf.ixn_resource_id = irf.interaction_resource_id
left outer join resource_ vq on vq.resource_key = msf.resource_key
mt.media_name_code = 'VOICE'
and td.technical_result_code = 'CUSTOMERABANDONED'
and dt.label_yyyy_mm_dd = '2018-12-12' -- Filter by date here if you want to
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