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91
Genesys CTI Technical Discussion / Genesys Callback Report
« Last post by anurag.gusain on February 22, 2019, 01:18:16 AM »
Hi,

I have an issue where I can not able to get the callback report using GMS UI application. This is only for 2 days.

I am using canssenrda as storage with Jetty.

I do not know which table stores the data and how to check or troubleshoot it.
92
Genesys CTI Technical Discussion / Re: Realtime scheduled callback stats in Pulse
« Last post by macmill on February 20, 2019, 10:02:46 PM »
Hi there,

I am trying to accomplish the same and having issues with the scxml as well, are you able to post the assist me as well? Possibly post the solution here as well, thanks.
93
Genesys CTI Technical Discussion / Re: Genesys tutorials resources
« Last post by cavagnaro on February 18, 2019, 10:04:20 PM »
And another one
94
Genesys CTI Technical Discussion / Re: mlcmd not working corretly
« Last post by vmeno000 on February 17, 2019, 03:57:30 AM »
@james is right. use -scshost and -scsport specially if you have multiple SCSs even though they are optional as mentioned in the link below:

https://docs.genesys.com/Documentation/FR/Current/MLUG/mlcmdCLI

I believe if those options are not specified, mlcmd tries to use the SCS with the lowest DBID. Either way all great info. I hope all these help you resolve your issue and thanks to all for all the good content.




95
Genesys CTI Technical Discussion / Re: mlcmd not working corretly
« Last post by jamesmurphyau on February 16, 2019, 09:38:31 PM »
Yeah you need to pass config server details and scs details. Your not providing SCS details (you can see the error when you use port 2020 that it can't connect to scs.)

Code: [Select]
mlcmd -cshost $CSHOST -csport $CSPORT -csuser $CSUSER -cspassword $CSPASS -csappname $CSAPP -scshost $SCSHOST -scsport $SCSPORT -getallappstatus
I've built a wrapper around mlcmd which tries primary and backup config server (incase the backup is primary) and also primary and backup SCS (again incase backup is running primary)

This is a bash script though, so you would need to adjust for windows obviously..

Code: [Select]
#!/bin/bash

# redirect output - stdout should go to stderr
# for the duration of the script except right at the end
exec 3>&1 4>&2
exec 1>&2

# return codes
SCS_CONNECTION_ERROR=254
CS_CONNECTION_ERROR=250

# uncomment for debug
# set -x

# config server user/app
CSUSER="username@domain.com.au"
CSPASS="pass"
CSAPP="default"

# config server host and port (primary and backup)
CSHOST_PRIMARY="cs-primary.domain.com.au"
CSPORT_PRIMARY="2000"
CSHOST_BACKUP="cs-backup.domain.com.au"
CSPORT_BACKUP="2000"

# scs host and port (primary and backup)
SCSHOST_PRIMARY="scs-primary.domain.com.au"
SCSPORT_PRIMARY="2052"
SCSHOST_BACKUP="scs-backup.domain.com.au"
SCSPORT_BACKUP="2052"

CSHOST=$CSHOST_PRIMARY
CSPORT=$CSPORT_PRIMARY
SCSHOST=$SCSHOST_PRIMARY
SCSPORT=$SCSPORT_PRIMARY

MLCMD=/home/user/mlcmd_64

# execute command first time - may run into CS_CONNECTION_ERROR or SCS_CONNECTION_ERROR
output1=$($MLCMD -cshost $CSHOST -csport $CSPORT -csuser $CSUSER -cspassword $CSPASS -csappname $CSAPP -scshost $SCSHOST -scsport $SCSPORT "$@" 2>&1)
result1=$?; result=$result1; output=$output1

# execute command second time if CS_CONNECTION_ERROR or SCS_CONNECTION_ERROR errros occured
if [[ $result1 == $CS_CONNECTION_ERROR || $result1 == $SCS_CONNECTION_ERROR ]] ; then {
  [[ $result1 == $CS_CONNECTION_ERROR ]] && { CSHOST=$CSHOST_BACKUP; CSPORT=$CSPORT_BACKUP; }
  [[ $result1 == $SCS_CONNECTION_ERROR ]] && { SCSHOST=$SCSHOST_BACKUP; SCSPORT=$SCSPORT_BACKUP; }
  output2=$($MLCMD -cshost $CSHOST -csport $CSPORT -csuser $CSUSER -cspassword $CSPASS -csappname $CSAPP -scshost $SCSHOST -scsport $SCSPORT "$@" 2>&1)
  result2=$?; result=$result2; output=$output2
} fi

# execute command third time if CS_CONNECTION_ERROR or SCS_CONNECTION_ERROR errros still occured
if [[ $result2 == $CS_CONNECTION_ERROR || $result2 == $SCS_CONNECTION_ERROR ]] ; then {
  [[ $result2 == $CS_CONNECTION_ERROR ]] && { CSHOST=$CSHOST_BACKUP; CSPORT=$CSPORT_BACKUP; }
  [[ $result2 == $SCS_CONNECTION_ERROR ]] && { SCSHOST=$SCSHOST_BACKUP; SCSPORT=$SCSPORT_BACKUP; }
  output3=$($MLCMD -cshost $CSHOST -csport $CSPORT -csuser $CSUSER -cspassword $CSPASS -csappname $CSAPP -scshost $SCSHOST -scsport $SCSPORT "$@" 2>&1)
  result3=$?; result=$result3; output=$output3
} fi


exec >&3 2>&4
echo "$output"
exit $result
96
Genesys CTI Technical Discussion / Re: mlcmd not working corretly
« Last post by hsujdik on February 16, 2019, 11:42:43 AM »
You are adding the -scshost switch but not specifying the host as a parameter. Also, you should use it along with -scsport switch
97
Genesys CTI Technical Discussion / Re: mlcmd not working corretly
« Last post by vmeno000 on February 16, 2019, 10:36:01 AM »
Try IP address of config server for the -cshost parameter and see if it works. Then if the provided -csport <port> -csappname <app_name> -csuser <username> -cspassword <password> is all correct, then check SCS logs for a new mlcmd connection (Validate those credentials using CME or GA or any tool that requires authentication into Genesys Config Layer first). You should see something like this in your SCS logs which is basically the output you will also see in your command line result

17:20:47.588 Client: new client 444 connected.
17:20:47.588 Client: host name wasn't obtained. IP-address: ***.***.**.**:47240
17:20:47.589 Create CIRequester (socket: 444, name: 'mlcmd')
17:20:47.589   Trace   192.168.10.98   Solution_Control_Server   GCTI-43-10400   SC Interface 'mlcmd' connected, username='default', socket=444, client's host='(***.***.**.**:47240)', client's tenant='Environment'
17:20:47.589 ### LOCAL MESSAGE#=10400, 'SC Interface 'mlcmd' connected, username='*****', socket=444, client's host='(***.***.**.**:47240)', client's tenant='************''
17:20:47.590 SCI(444,mlcmd) <== {confserv      } [APP_STATUS_RUNNING, PRIMARY]
17:20:47.590 SCI(444,mlcmd) <== {102, DBServer_Logs } [APP_STATUS_RUNNING, PRIMARY]
17:20:47.590 SCI(444,mlcmd) <== {103, Solution_Control_Server} [APP_STATUS_RUNNING, PRIMARY]
17:20:47.590 SCI(444,mlcmd) <== {104, DAP_Logs      } [APP_STATUS_UNKNOWN, EXITED]
17:20:47.590 SCI(444,mlcmd) <== {105, Message_Server} [APP_STATUS_RUNNING, PRIMARY]

Masked IPs above.
98
Genesys-related Development / Re: Sending quick replies using Platform SDK
« Last post by cavagnaro on February 14, 2019, 08:07:34 PM »
You are using GMS Chat, correct?
And the PSDK app you developed hook how to it?
Basically is just to send a response as described in the Rich samples
99
Genesys-related Development / Sending quick replies using Platform SDK
« Last post by Mogoh on February 14, 2019, 04:52:33 PM »
Hello,

I have a chatbot app built using Platform SDK and was hoping to add buttons to it. I encountered this https://docs.genesys.com/Documentation/GWC/latest/Deployment/GWCRM and checked about Platform SDK sending JSON. According to this https://docs.genesys.com/Documentation/PSDK/8.5.x/Developer/JSONSupport it is possbile. What is unclear to me is can I send these quick replies using BasicChatProtocol and how would I do that.
100
Genesys CTI Technical Discussion / Re: What is the best Handle Time
« Last post by vmc on February 13, 2019, 06:33:27 PM »
Definitely include acw. I wouldn't necessarily count number of hold statuses in the divided by section though as you may skew your figures where one call had multiple holds etc.

Sent from my Redmi Note 3 using Tapatalk

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