News:
Welcome to Genesys CTI Discussion Forum! With hundreds of thousands of posts from thousands of Genesys users, we hope you will have all of your Genesys-related questions answered as well as learn something new along the way. There is no membership required for posting and you are welcome to ask as little questions or as much questions as you like. This community is supported by users like yourself, so if you can help with someone else's questions, it would be greatly appreciated!
(Just in case you were wondering - No, Genesys Labs does not endorse this site)
- Genesys CTI Team
| Subject / Started by | Replies / Views | Last post  |
||
|---|---|---|---|---|
|
|
CCA filtering by leg
Started by victor |
0 Replies
2067 Views |
August 04, 2009, 08:21:18 AMby victor |
|
|
|
11 Replies
8015 Views |
August 03, 2009, 03:10:42 PM by rapjaw08 |
|
|
|
|
Autoanswer in Nortel CS1000....?
Started by cavagnaro |
3 Replies
3505 Views |
August 03, 2009, 08:18:48 AM by bogdan |
|
|
|
PBX key call transfer (no CTI)
Started by bogdan |
5 Replies
4085 Views |
August 03, 2009, 08:11:06 AM by bogdan |
|
|
|
Retrieving standard responses using Contact SDK
Started by Pradyumna |
0 Replies
2235 Views |
August 03, 2009, 07:15:39 AM by Pradyumna |
|
|
|
Chain records in preview mode
Started by zgegkiller |
2 Replies
2825 Views |
July 31, 2009, 09:13:03 PM by cavagnaro |
|
|
|
Inbound voice - last agent routing.
Started by andbra |
13 Replies
8441 Views |
July 31, 2009, 07:59:39 PM by kubikle |
|
|
|
Genesys Outbound features clarification
Started by Gremlin |
6 Replies
8216 Views |
July 31, 2009, 03:05:46 PM by Fra |
|
|
|
Default Route Timeout
Started by Gregor |
1 Replies
2677 Views |
July 31, 2009, 01:26:54 PM by René |
|
|
|
2 Replies
3644 Views |
July 31, 2009, 12:49:42 AM by kubikle |
|
|
|
|
CCPulse Templates and Views
Started by PFCCWA |
4 Replies
8999 Views |
July 30, 2009, 11:41:28 PM by ecki |
|
|
|
1 Replies
3177 Views |
July 30, 2009, 05:50:58 PM by cavagnaro |
|
|
|
|
Queuing Voicemail Calls
Started by Louisa |
3 Replies
4573 Views |
July 30, 2009, 09:37:07 AMby rs_shadow0000 |
|
|
|
HA Reporting
Started by Kirill |
1 Replies
2508 Views |
July 30, 2009, 09:26:26 AM by mark |
|
|
|
First Call Resolution?
Started by sitto |
3 Replies
3390 Views |
July 30, 2009, 08:30:36 AM by sitto |
|
|
|
Chat CCPulse
Started by San |
0 Replies
2561 Views |
July 29, 2009, 02:46:07 AM by San |
|
|
|
2 Replies
2654 Views |
July 27, 2009, 07:19:58 PM by René |
|
|
|
|
1 Replies
2790 Views |
July 27, 2009, 07:16:22 PM by René |
|
|
|
|
Multi skill routing efficiency
Started by frdesimo |
3 Replies
3690 Views |
July 27, 2009, 02:16:46 PM by mike kamlet |
|
|
15 Replies
7032 Views |
July 27, 2009, 01:21:56 PM by Fra |
|
Normal Topic
Hot Topic (More than 15 replies)
Very Hot Topic (More than 25 replies)
Locked Topic
Sticky Topic
Poll