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dink

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CC pulse Reset timer for TotalTimeNotReady
« on: December 11, 2007, 11:48:54 AM »
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My customer is using a GAD where Agents can change from one NotReadyState - eg "lunch"- to another - eg "break"

Is it possible to reset the timer for TotalTimeNotReady when the agent is changing his not ReadyState ? And is this possible in CC pulse ?
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Offline unfaced

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Re: CC pulse Reset timer for TotalTimeNotReady
« Reply #1 on: December 11, 2007, 01:12:30 PM »
the best way is to set for every notreadyreason a specific filter, where you can define a few totalnotready statistics with filter so you can see how long was the agent on break, on lunch, etc....
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Marked as best answer by on Yesterday at 12:38:41 AM

Offline cavagnaro

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Re: CC pulse Reset timer for TotalTimeNotReady
« Reply #2 on: December 11, 2007, 02:43:46 PM »
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    • I believe what he means is that he is taking TotalTime category.
    You must create a new statistic of CurrentTime subject and apply the filters as unfaced told.
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    dink

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    Re: CC pulse Reset timer for TotalTimeNotReady
    « Reply #3 on: December 12, 2007, 10:32:32 AM »
    Thnk guys,

    your comments helped me to solve the problem
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