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Offline gokulkumar.nair

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logging in an agent to test load balancing in OOTB genesys env.
« on: May 21, 2009, 06:39:10 AM »
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Hello there,
we have a test lab here with genesys on it.. We would like to test loadbalancing feature by logging in an agent.
we do not have any switch/ACD except for that of provided by Genesys. Also, as you may have guessed....we run on the SIP environment..... ..its a pure genesys out of the box environment......
can anybody let us know how do we go aout this?????? :o
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Offline cavagnaro

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Re: logging in an agent to test load balancing in OOTB genesys env.
« Reply #1 on: May 21, 2009, 07:02:22 AM »
Use SIP Server or use the Emulation switch, search in the forum for further info.
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Offline René

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Re: logging in an agent to test load balancing in OOTB genesys env.
« Reply #2 on: May 21, 2009, 10:46:46 AM »
Hi,

Sorry but I don't understand what you're trying to achieve... Do you want an application allowing you to log in an agent? or Do you want to implement load balancing SIP Server?

R.
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Offline cavagnaro

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Re: logging in an agent to test load balancing in OOTB genesys env.
« Reply #3 on: May 21, 2009, 03:10:15 PM »
I think he means to do call balance distribution between agent groups.
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Offline victor

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Re: logging in an agent to test load balancing in OOTB genesys env.
« Reply #4 on: May 22, 2009, 06:10:21 AM »
Uhm, I am totally confused now... load balancing between the agents means just using URS. I think he means he wants to generate the calls to test how his SIP server environment works...

Can you please clarify what you want?
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Offline gokulkumar.nair

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Re: logging in an agent to test load balancing in OOTB genesys env.
« Reply #5 on: May 22, 2009, 12:24:10 PM »
what i am looking at is loadbalancing by logging in differnet agents in diofferent states of activity...but some how i get no ewt for agentgroups!!!!!!

the SIP info i provided was for teh memebers to understand teh env...
i hope teh question is a lot clearer
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