CLI in preview mode.

[Shishir Ranjan Srivastava]

I want to display CPNDigit in preview mode. Currently I am using SIP 8.1 version with extension attribute refer-enable as false. I don’t want to use extension attribute or RP attribute at CPN . As per requirement we have capabilities to reflect CLI campaign wise. Is there any way to reflect CLI campaign wise in preview mode?

[René]

Hi,

You will need to implement such function on agent desktop application side (attaching 'cpn' key to Extensions attribute before calling TRequestMakeCall) as preview outbound call is dialled manually by an agent using his agent desktop application. OCS can't help you here as call is out of its control.

R.

[Shishir Ranjan Srivastava]

Is it not possible through SIP configuration?

[René]

Hi,

There is no direct support for this in SIP but you can use a 'workaround' that I personally don't consider as a good solution...

Anyway, let's define Trunk with unique prefix for each required CLI and then add this prefix to each number in the campaign. When agent dials the number, SIP Server will match trunk based on prefix so required CLI will be applied.

R.