How to add workbins to My Team Workbin Management

[cavagnaro]

Hi guys,
Searching all over docs site but can't find how to do this:

http://docs.genesys.com/Documentation/IW/8.1.4/User/WorkbinAndQueueManagement#Using_the_My_Team_Workbins_Explorer

How on earth I add Workbins to that View?
It says about becoming supervisor of a group but how??

[GMG]

I believe you need to assign a role and assign WorkBin to true...

[cavagnaro]

Which role? I have all on true, and Workbin all in true also
But on IWS, how to configure which Workbins should be there

[Kubig]

Are you configured as Supervisor of some AgentGroup for which the workbin belongs?

[cavagnaro]

Saw that mentioned, but how?

[cavagnaro]

Ok, just added me to the AG as Supervisor on CME and works, but now, what if this AG has more than one supervisor??

[RobertH]

Hi Cavagnaro

This can be customized.

You just need to extend IAgent object MonitoredAgent list and monitoredAgentGroups. Not sure if I spell it correctly.

Consult interaction workspace API, naming is self explanatory.

By extending Agent object you will be able insert any callcentre agent or agent group to list of supervised agents by supervisor.

do it on startup of application agent supervisor is logged in.

If you need code snippet I can send implementation of example, where agent was marked as supervisor in GAD style. And he become supervisor of all agent groups he belongs to.

Regards
Robert

[vma]

you can add more than one supervisor to an AG from Genesys Administrator.

Mihai

[cavagnaro]

[quote author=vma link=topic=8623.msg38344#msg38344 date=1421071978]
you can add more than one supervisor to an AG from Genesys Administrator.

Mihai
[/quote]

Ahhh this is nice...will give it a try! Thanks

[cavagnaro]

[quote author=RobertH link=topic=8623.msg38334#msg38334 date=1420823874]
Hi Cavagnaro

This can be customized.

You just need to extend IAgent object MonitoredAgent list and monitoredAgentGroups. Not sure if I spell it correctly.

Consult interaction workspace API, naming is self explanatory.

By extending Agent object you will be able insert any callcentre agent or agent group to list of supervised agents by supervisor.

do it on startup of application agent supervisor is logged in.

If you need code snippet I can send implementation of example, where agent was marked as supervisor in GAD style. And he become supervisor of all agent groups he belongs to.

Regards
Robert
[/quote]

nice too, but sucks that many basic things are tied up to coding...taking time and increasing delivery times for projects...