Genesys CTI Technical Discussion

Topics

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[1] SendUserEvent and TeleEvent

[2] Remembering last agent

[3] Call Concentrator does not log to EVREFEX, EVDATA

[4] SCDR Validation

[5] Where does the Keyname get it's values from

[6] Workforce management

[7] limitations on Nortel

[8] ODBC error

[9] Genesys interfacing with SCCS or Meridian ACD????

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