Genesys CTI Technical Discussion

Topics

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[1] Backup vs High Availability

[2] Genesys & Meridian without Softphone

[3] Wrapup Mode Nortel

[4] two agents on same call

[5] Multisite Call Center

[6] Nortel AutoAnswer with Genesys

[7] Latest Definity Version Certified with Genesys CTI

[8] Campaign Manager Freezing

[9] Genesys IR versus Lucent/Advocate

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