Genesys CTI Technical Discussion

Topics

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[1] Configuration Import Wizard

[2] VTO Port configuration

[3] Backup TServer/Aspect Switch

[4] Java Interaction SDK

[5] Reporting on ICS

[6] OCS and KVPair "ThisGroup"

[7] Statistis Report IVR

[8] CCPulse Threshold Creation

[9] Genesys 7 with Witness eQquality 6.4

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