Genesys CTI Technical Discussion

Topics

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[1] What to do with datamart DB Server after install

[2] Hicom reusing call ID

[3] How to add new PHONE TYPEs in version 6.5?

[4] CCA bug with Wait Time

[5] Play Announcement in Alcatel 4400

[6] CTI Toolbar

[7] Voice Call Back Option

[8] outbound calls using CCM

[9] ERS and CCM

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