Genesys CTI Technical Discussion

Topics

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[1] TDDE

[2] Poor Answering Machine detection.

[3] Brio Reporting Agent Group by Agent Name?

[4] Problems with Ans Machine Detected and human voice

[5] Changing Adherance Colors in WFM Web

[6] ICS Mail statistics

[7] Good OCS blending design guide

[8] outbound workforce manager settings

[9] Brio SQL Syntax

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