Genesys CTI Technical Discussion

Topics

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[1] WFM 6.1 Compliance rules

[2] routing on virtual agent group

[3] WebCallBack and short lifetime.

[4] Manual In and TServer for G3

[5] SQL server is using 1.7GB of RAM!

[6] OCS question

[7] OCS 6.5.3 vs Avaya

[8] Outbound Wrong data for prdictive call

[9] Data Sourcer: Intermittent "crashes"?

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