Genesys CTI Technical Discussion

Topics

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[1] Integrating Syntellect IVR

[2] Force Busy with Nortel M1

[3] "Silent Monitoring" of agents. Where is the API ?

[4] Sliding Service Factor

[5] Standard "default routing" timeouts

[6] Report Assist section on custom reports doesn't ap

[7] OCS return " no ringback"

[8] still regarding multisite

[9] CCPulse: Threshold for when a call is abandoned

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