Genesys CTI Technical Discussion

Topics

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[1] Auto start of conv2is

[2] Integrating with MD110 (tserver & urs)

[3] Pulse running on CITRIX

[4] WFM AUX Codes

[5] CCon Templates

[6] Using UUI to send data to an external IVR

[7] displaying numbers of agents in CCP

[8] Queue information with SCCS

[9] CCP Threshold for really long calls

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