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Verint Impact 360 Screen Capture Blue Screen

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mikemcquaid:
Screen capture in admin portal only showing as blue screen, any ideas on a fix?

Campfire:
check if user machine has screen capture module service running. Don't remember the service name exactly as worked on it long time back.
Also check if extension and workstation mapping is proper or not. Will check the doc and post the right service name to be checked in user's workstation.

n3vek7:
version 10 or 11, look for ILALoginApp.exe and RFBAgent.exe to run.
Also, from the server running the screen acquisition module you can run a service a connect to the IP of the workstation.

Ricky:
I am also facing the same issue. Any suggestion ?

n3vek7:
[quote author=Ricky link=topic=10128.msg49021#msg49021 date=1512369548]
I am also facing the same issue. Any suggestion ?
[/quote]

What version?
What have you tried so far?
Are screen capture services running on workstation?
Can you connect to the service from the screen capture server?

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