Genesys CTI User Forum > Genesys-related Development

custom outbound caller ID

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TheLastEmperor:
I'm looking to update the outbound caller ID for our agents based on the phone numbers they click in our CRM. On our old phone system, asterisk, I was able to achieve this by passing a custom caller ID on the originate method. (https://www.voip-info.org/wiki/view/Asterisk+Manager+API+Action+Originate)

Is there a method similar to asterisk's originate command which allows me to override the caller ID for outbound calls on Genesys? If not, do you have a recommendation on how I can achieve what I'm looking for?

postx:
I assume you use SIPServer, if yes than CPNDigits is the keyword for your requirement.
Check SIPServer docs for it...

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