Genesys CTI User Forum > Genesys-related Development

Duplicate interacions when searching UCS with PSDK RequestSearch

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ricardo.sosa:
Hello,

I am performing a query to UCS using RequestSearch and some conditions. For example:

[code]
RequestSearch req_search = RequestSearch.Create();

req_search.MaxResults = 100;

req_search.Query = "SentDate:[2017-04-01T00:00:00 TO 2017-05-07T23:59:59] AND FromAddress:*xxx.xxx* AND TypeId:"Inbound"";

req_search.IndexName = "interaction";

IMessage res = protocol.Request(req_search);
[/code]

The thing is that I get several interactions with the same ID. I would like to get only one record for each ID, the most recent one.

Is there any way to acomplish this?

Thanks.

Ricardo.

Kubig:
Reindex the index files on UCS level from scratch (by related option on UCS application level)

ricardo.sosa:
Thank you Kubig,

I will check with the administrators if they can do it.

Thanks.

Kubig:
If they know Genesys, they will be able to do that. It is general function of UCS component - so, just configuration change and restart, nothing else.

ricardo.sosa:
They did this reindex and it looks like it is working!

Thank you very much  :)

Ricardo.

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