Genesys CTI User Forum > Genesys-related Development

How to close an opened intereaction

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LearnerGuy:
Hey guys I hope you all are doing well,

I have a question regarding the workbins,  as you know these are used to save interactions(drafts, sent emails, etc), I'm able to save interactions and open them, but in the provided methods I can't find one to update the workbin interaction information, please see the listed methods:

[list]
[li]createInteractionForPlaceDTO
createInteractionOnMediaForPlaceDTO
getAttachedData
getInteractionArchivesDTO
getInteractionsDTO
getInteractionsDTOFromAgent
getInteractionsDTOFromDn
getInteractionsDTOFromPlace
openInteractionForAgentDTO
openInteractionForPlaceDTO
setInteractionsDTO[/li]
[li][/li]
[/list]

So I'd like to request your help in order to know if it is possible to update a workbin interaction information or if I should delete the interaction from, and create a new one.

Thanks in advance.

cavagnaro:
To close you take it away from Workbin and send to a STOP object on the Business Process

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