Genesys CTI User Forum > Genesys-related Development
Sending KeepAlive message to TServer
(1/1)
Gabi:
Hello. I was wondering if you could help me with this.
I need WDE to send KeepAlive messages to a TServer. I don't know if there is already a configuration option which enables WDE to do this (if there is, I have not found it), or if it should be done with either PSDK or Enterprise SDK and, if so, how.
All I have right now is an excerpt from a log in which one such message was sent.
[code]message EventUserEvent
AttributeEventSequenceNumber 00000000001ad553
AttributeTimeinuSecs 518000
AttributeTimeinSecs 1507647650 (12:00:50)
AttributeUserEvent EventUserEvent
AttributeAgentID '9200'
AttributeThisDN '541143357300'
AttributeUserData [34] 00 01 00 00..
'GSW_AGENT_REQ_TYPE' 'KeepAlive'
AttributeServerCapabilityMask [64] ff ff ff ff..
AttributeReferenceID 6[/code]
Assuming I need to build a RequestDistributeUserEvent, I can see what the User Data needs to be, and I believe I can find the DN and the agent ID (I'm assuming it's the Employee ID), but I don't know what the sequence number, times, capability mask and reference ID should be.
Any help will be appreciated.
Kubig:
For what purposes do you need the "keep-alive"? There is built-in mechanism which can be used for this purpose (ADDP)
Navigation
[0] Message Index
Go to full version