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Marked done email inbound Interaction move to queue

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rsankar402:
Hello,

Can we move the marked done inbound email interaction to the queue?

cavagnaro:
Which queue? If it is done then is marked as terminated...so no further action.
Why would you still would like to have further processing?


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rsankar402:
Unfortunately developer accepted the production emails and marked as done. So we are trying to move back to queue

cavagnaro:
Ahhh I see
Yes it is possible, search the interactions he has done via his My History and move them to the inbound queue again.


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rsankar402:
yeah we tried it but in the strtergy is not handled, so it status is wb_Global error. Is there any other way to handle in the stratergy

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