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Marked done email inbound Interaction move to queue

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qtalal:
if you are using IRD try to use "find interaction" block and put a condition like
id = '<ixn id>'

and then save the result in a variable and use it in target block

Janis:
Marked done (terminated) interactions are not in the Interaction Server db anymore. So you can't move it. You have to resubmit interaction to Interaction Server. You can try to use EmailServer to resubmit emails. Direct modifications of UCS db are needed. Please be careful. Start with some test environment.

[code]UPDATE [dbo].[Interaction]
  SET [Status] = 1
      ,[CreatorAppId] = <dbid of ESJ app>
      ,[EndDate] = NULL
      ,[StoppedReason] = NULL
      ,[queuename] = <name of the queue>
WHERE ...[/code]

Email Server will find interactions with status=1 and submit as new emails.

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