Genesys CTI User Forum > Genesys-related Development
Get hostname of agent desktop
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rcalleja:
I am developing a multimedia screen recording app using a Visual Studio 2103 C# project. By monitoring events on the Interaction server, I can get the agentid when the agent accepts a call, but how can I determine the host name of the workstation the agent is logged into.
cavagnaro:
By Genesys, can't, there is no such information.
By C# use the classic methods by Windows API
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