Genesys CTI User Forum > Genesys-related Development

Genesys Widgets - Chat

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GoodONE:
Hey, thanks for the comment on this post,

Well, I'm still working on this because for some reason the cookies seem not to be working fine when creating a chat session, after moving to another website page from the one where the chat session is,  the chat window is gone and then after this, the chat button is displayed again, but I still have the chat alive in the other end, it's confusing, if you can provide any other suggestion it would be great.

Thanks.

cavagnaro:
You are keeping the chat session at agent side only because there was no close event.
You need to manage it in your side, after you change the page you are creating a new instance of that script.
As far as I know you can't keep the same session when this happens. Your Web site would have to keep the unique page and via Ajax or similar do the navigation possible.
Maybe a frame for the chat?


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GoodONE:
Thanks for your suggestions,

I'd like to close this thread, we got some advice from the Genesys developers, first we saw that our sample was working in Firefox as it was, but it did not in Chrome or IE, the issue was that we were not accessing to the webpage from a fully qualified domain name in order for cookies to work, accessing that way that worked for us and now the chat session persists in all the website pages.

Hope this help for future reference.

cavagnaro:
Nice!
Thanks for sharing. That is a good advice


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